FAQs & Policies

Q: How to Reserve equipment? A: Choose the method that is most convenient for you to place your reservation

 

Q: What do I need in order to rent from Shelter? 

A: Renting from Shelter is easy. All we need are the following forms.

 

Q:  How do equipment pick ups and returns happen. 

A:  Rental orders can be picked up at the studio in person or by courier service, we also offer free delivery within a 30 mile radius of the twin cities on all orders of $100 or more.

 

Q: When do I pay. 

A: Payment is due at the time of rental drop off unless otherwise arranged. Open accounts are based on a net 30 day billing cycle and we will gladly direct bills to your Client, or Producer.

 

Q: When does the rental duration begin and end?

A: For equipment, the rental duration begins as soon as the items leave Shelter Studios and ends as it is returned.

A: For studios, rentals are based on a 10 hour day, from 8am to 6pm.

 

Q: Does Shelter accept Debit Cards for rental security?

A: Yes, we accept Debit Cards as rental security combined with a certificate of insurance.

 

Q:  Does Shelter accept all major credit cards for payment? 

A:  Yes, we accept all major credit cards; any amount charged over $500 will be assessed at a 3.5% fee.

 

Q: Does Shelter do mail orders?

A: Yes, we can ship equipment anywhere you need it. Please contact us for more details.

 

Q: What is Shelter’s policy on painting the cove wall?

A: If your production requires a fresh coat of white or any other color, painting is available by request at a rate of $25/hour, plus the cost of paint & supplies. Please note that if any color other than white is needed, the party will also be charged the same rate to return the cove wall to white.